Archive for software

Bugherd adds 500Startups to investor roster

// June 10th, 2011 // 0 Comments // Funding, My work, software, Startup

I’ve been working with Melbourne web startup founders Alan Downie and Matt Milosavljevic of Bugherd since they were accepted into the Startmate startup incubator program, in which I’ve been an investor and mentor. Bugherd graduated from the mentoring program with flying colours, securing additional investment backing from Startmate, and other investors, including me.

Bugherd experienced a brief outage early Friday morning AEST which apparently was unrelated to the fact that they’d been mentioned in the morning’s US tech press including TechCrunchGigaOmVentureBeatReadWriteWeb and AllThingsD.

Between getting servers back online and fielding a record volume of site visitors and beta signups, I barely had a chance to think about the significance of the news itself:  500Startups, arguably Silicon Valley’s leanest, coolest and most innovative startup incubator, has announced an investment in Bugherd.
Another 20 startups join the 500 Startups Accelerator — Tech News and Analysis

Some of the coverage on the investment announcement

It wasn’t news to me exactly, since there’s been talks with the 500Startups team since Alan and Matt pitched in the 500Startups Mountain View office with the Startmate crew back in April, but it was great to be able to talk about the deal finally, and especially gratifying to be mentioned alongside some other really promising startups.

Alan and Matt will be over in Mountain View in July and August, for demo days with the 500startups team and other meetings. But Bugherd’s not attending for the full incubator program because it’s further along in its journey towards hugeness.

500Startups’ decision to invest means they’re excited in the potential of the product and the company, particularly when it comes to delivering a service all early-stage web startups need: a great issue tracking tool. Interested enough that being on the other side of the Pacific isn’t too far away, even. Hope we can get Dave McClure and Christine Tsai out here soon to visit and meet some of the other great people in the startup community here.

I’ll keep track of any further coverage of the announcement at http://bit.ly/500startupsinvestsinbugherd

Try Bugherd now if you need the world’s simplest bug and issue tracker. I have it on good authority the free beta period is about to close, but beta users will get a big discount when pricing is announced in the near future.

How much is the cloud costing you?

// May 11th, 2010 // 0 Comments // platform, software

In the bright new world of Software As A Service (SAAS) our software sits on a server somewhere and is made available to us in a web browser or a client app, connected over the internet. Nobody doubts that this is the future of software, least of all me, since I’m a habitual early adopter and I would rather keep all the disk space on my MacBook Pro available for music, photos and video ;-)

That said, this bright new world comes at a cost. I’m now paying $60 a month for 60GB of data on a DSL2 connection and about $40 a month in iPhone data charges, of which a significant chunk is accessing cloud resources. But that’s just the beginning — I’m now paying about $2,000 a year in SAAS software subscriptions!

.

Product
Per month
Per annum Essentialness to me

.

Xero $49 $588 High

.

PlanHQ $9 $108 Low

.

Basecamp $24 $288 Medium

.

Highrise $29 $348 High

.

Ballpark $6 $72 Low

.

Flickr $25 High

.

Evernote $45 $540 Low

.

Total $1,969

.

Back in the bad old pre-SAAS days, I paid about $600 for a copy of Microsoft Office. Granted, it was buggy as hell, I couldn’t access my files from another machine, and it didn’t do any of the collaborative, CRM or media functions that some of my cloud apps will do. And I should also note that a big chunk of my business is made possible by Google Apps, which I get for free even though I am apparently the only person in the world who doesn’t click on sponsored listings in search results.

Still, thank goodness the cost of cloud storage and processing is coming down so fast, because the cost of subscribing to the software is more significant than I realised. I’m not complaining, mind, I’m just thinking twice about ordering that shiny new iPad+3G because I think I just spent the money on the cloud.

No less than five completely unhelpful options from iCal

// April 15th, 2010 // 0 Comments // software, User experience

Just a small post but here it is: 1,233,522 seconds? 1,233,522 seconds? WTF? Quick, in your head, how many hours is 1,233,522 seconds? Anybody? I didn’t think so.

I’ve seen iCal do some stupid things before but this about takes the cake. What’s worse is I don’t know what I did to deserve this or what I need to do to get my hourly reminders back. For Pete’s sake.

Hey, Apple? When you’ve finished buffing your floor-to-ceiling mirrors to a flawless shine so you can bathe in the glory of the iPad, do you think you could possibly spare a couple of developers to knock some of the rough edges off iCal’s unholy seething mass?

I don’t want more iPhone apps, I want better iPhone apps

// November 18th, 2009 // 0 Comments // software, strategy

Fred Wilson writes in The Power of Instant Approval that Apple is risking its lead in the smartphone app market by forcing app developers to wait on approval from Apple before publishing their apps on iTunes Store. It’s a growing industry concern — does Apple risk being overtaken by competitors? I think Apple understands the consumer relationship better than any competitor in the smartphone market and that’s why in this case, the cathedral can win over the bazaar.

The greater risk is that the industry may turn away from Apple if groupthink decides that Apple’s strategy is flawed. We’ve seen it before.

Could Google's Android Market really overtake Apple's iTunes Store?

Could Google's Android Market really overtake Apple's iTunes Store?

(more…)

Apple Mail image attachment is bad UX

// August 11th, 2009 // 0 Comments // Products, software

Apple Mail image attachment is bad UX

Two things I don’t love about Apple Mail:

  1. It embeds images in the content of the email instead of making it an attachment, leading to calls from Outlook-using friends who don’t know how to get the image out of the email so they can use it. It would be great as an option, but I’d like to be able to choose ‘attachment’ instead of ‘embed’ as the default.
  2. Worse is the location and relevant prominence of the little drop-down menu that resizes the images you add to your emails.

Friends, relatives and colleagues have used Apple Mail for years and never noticed this tiny, critical item, assuming they had no say in image resizing. I’ve just got off the phone with one friend who’s had four attempts at sending me a few 2Mb images, unable to figure out why they arrive in my inbox as 350Kb.

It only appears after you insert an image, which makes sense, but that makes it most unlikely to ever be spotted.

I’m no UX designer but I think this should appear either in the image attachment dialogue box itself or up in the toolbar area.

What do you think, am I wrong? Can you design a better solution?

Can’t afford a CRM? Address Book may be all you need

// June 29th, 2009 // 0 Comments // software

I’m more than a little forgetful. I have a mind like a… well, one of those things that let the water out but keep the spaghetti in… what are they called?

Never mind. Over the years I’ve developed a number of coping strategies to disguise my terrible memory. I would love to have the time and the money to use a full Customer Relationship Management (CRM) system, but I don’t (and I can’t quite remember why) but here’s a handy tip: if you’re a Mac user, you may not have to go much further than Apple’s own free Address Book product.

In Address Book you can create as many custom fields as you want (see the screen dump below) and then use those fields to build searches. I use the ‘met you at’ field below to quickly find all the people I met at a particular event or in a particular online medium, such as Twitter. And you can use the Notes field at the bottom to keep a record of your calls, emails and meetings with that person.

It’s not a fully-fledged CRM application, but it’s free. Give it a try.

Internet Explorer 8: the unfaithful ex-girlfriend

// April 23rd, 2009 // 0 Comments // Featured, Fun, software, Writing

Sorry, but Im with someone new, and its better (photo by Michael Sarver)

Sorry, but I'm with someone new, and it's better (photo by Michael Sarver)

Microsoft’s Internet Explorer IE 8 showing up now is like an unfaithful ex-partner showing up a long time after you’ve found someone better looking and less likely to break your heart.

Wrote this post after Amnesia Razorfish asked me to write about IE8, for Microsoft’s http://microsoft.com.au/ie8debate. You can find other opinion-leaders and read their leading opinions there (warning: many are not as funny as mine). I’m impressed Amnesia Razorfish and Microsoft were up for constructive criticism since IE8 is such an important product. Evidence Microsoft is learning to listen and ready to begin changing. You can contribute your opinion on http://microsoft.com.au/ie8debate or just twitter with the hashtag #ie8debate

There was a time (though it seems like centuries ago now) that Internet Explorer had me by the heart-strings. It was the mid-nineties, I was but a young stripling then, and all I could think about was the beauty and the power of the internet. I was a producer with a small internet business called Yahoo! that hoped to make some money selling ads on web pages when people went searching for stuff (as if!) and Internet Explorer was one of two browsers that most consumers used to access what many people still called “the world wide web.”

Back then Internet Explorer (IE) had a small but rapidly growing slice of the market and I was in love with her promise of fast times, with her sexy interface. (Can an interface be “sexy”? Can I get a “hell yeah” from the geeks in the audience?) In those days, compared to Netscape Navigator, Internet Explorer was attractive; alluring, even. IE was great for me, great for Yahoo! and great for our customers. She made me look good, and she was going to help me make money — who can ask for more from a girlfriend?

Then the relationship began to go bad.

IE started to get carried away with the power she had over me. She wanted more money to keep Yahoo! search as an option for IE users searching the web. She wanted me to adopt new technologies like ActiveX that weren’t compatible with Navigator. By now, Navigator was just another browser I was just friends with, but that wasn’t enough for IE — she wanted me all to herself.

Then she started to hang around with a bad crowd, and developed a crack habit. Spyware and malware and all manner of nasty types started exploiting security vulnerabilities I hadn’t noticed when we first started dating. She had a problem, and although she kept releasing updates to address each vulnerability, there seemed to be a new crack in her armour almost every week.

At first I thought it was just a phase she’d grow out of. Slowly the crack habit began affecting the time we spent together — I’d have to download and install a big new patch before I began browsing the web, and it was costing me money and time in bandwidth (which was expensive and slow back then) just to maintain our relationship.

Even then, I probably would have stayed with her if it weren’t for two of her friends: MSN and Windows.

There’s a common observation in single guy relationship theory: the more beautiful the woman, the more likely she is to have a needy, unattractive best friend. The unattractive best friend (who my mate Tony calls “the bonus monster”) doesn’t like you, and will always be around just when you really want to be alone and romantic. She will undermine you, and if you’re not careful, she’ll manage to shut you out altogether.

IE’s bonus monster was MSN, this overweight, insecure, unattractive consumer web portal that kinda-sorta-wanted-to-be-AOL-and-Yahoo!-put-together. At first I didn’t believe MSN was a threat to my relationship with IE because nobody who knew how to change their default homepage really wanted to use it. But soon IE started to insist that we think of MSN’s feelings on every decision we were making; including MSN in everything we did together, even insisting I use MSN if I was going to do something online. Ick.

Then there was IE’s fat, clumsy and often aggressive big bully brother, Windows. At lot has changed since Windows got in trouble with the law and lost, but back then, Windows was a pretty scary guy to deal with. There was a tiny core at the centre of Windows — a brainstem that remained almost literally unchanged since the Jurassic equivalent of consumer computing evolution — and on top of that, all manner of computing services had been stacked, sometimes carefully, sometimes haphazardly. Sometimes the stack would fall over several times a day.

(Once I taught myself to juggle during a two week period of hell when Windows would crash my laptop hourly and then take 5-10 minutes to recover itself when I rebooted.)

Microsoft, IE’s dad, decided about mid-way through our relationship that it would be a good idea for IE to spend more time with Windows, and began insisting that they hang out together in what became an uncomfortable, unnatural way. It seemed like the more successful IE became, the more determined Microsoft became to make IE take care of her bully brother. Sometimes it was like Windows and IE were just one person; they started sharing a plate, started hugging a little too closely, began finishing each other’s sentences. It was wrong on so many levels. It was incest. And yet, when the courts finally sought to intervene, for a while Microsoft tried to say it was no longer possible for Windows to exist without IE. That was so weird it was embarrassing.

I’d been through a lot all this time, putting up with the constant downtimes, updates and workarounds I needed just to stay in this relationship, but I still had eyes only for IE. At least, until poor bloated, dependency-addled IE could no longer keep up with advances in HTML itself. And I bought an iPod.

See, for the past decade my employer had chosen the operating system I used at work, and while my shiny new iPod worked OK with my Windows laptop at work, I was blown away by the ease-of-use and clean simplicity of my iPod. I’d used Macs before in the past (I’d been a Mac evangelist and Editor of Australian Macworld magazine before there really was an Internet) and I began to wonder if perhaps the great times I was having with my iPod would be the same if I tried using Mac’s OS X instead of Windows.

When I left Yahoo! to go do my own thing, I bought a Mac. On my Mac there was IE, but not the IE 6.x I was used to, just something slow and clunky labelled IE 5.x. Not very much like the IE 5.x I’d used on Windows before. There was also Safari, another browser from Apple, which was basic and short on some features I’d miss a bit, but it was much faster than IE, and it was really stable.

There was also this new girl: Firefox. Somehow while I’d been focused on just getting by in my tumultuous relationship with IE, the un-sexy, clunky Navigator I’d known in the ’90s had dramatically changed. After a near-death experience and a long time in rehab she had gone into a kind of group therapy called Open Source and come out transformed. She was now everything I might want, and as my needs changed, the open source community ensured that she not only changed with my needs but often anticipated my needs before they changed. She was light, she was fast, she was flexible, and I could dress her up with themes to suit any occasion.

She was even OK that I was still good friends with Safari and wanted to stay that way. I’d found the girl of my dreams.

So a few years went by. Then just the other day, Firefox and Safari and were are at the coffee shop, working and talking via Twitter and Skype and Jabber with our friends, and you’d never guess who walked in. Internet Explorer 8. Looking cleaner, less seedy, and for a change, not joined at the hip to her scary brother Windows and her ugly best friend, MSN. I hardly recognised her.

So I asked Firefox and Safari if they’d excuse me, and I moved to another table to talk with IE 8 for a while. And every thing I learned just made me certain I’d made the right decision in leaving her.

She made it clear that she wanted me back, but I don’t think she even really knows what I want anymore. Yes, she has has some new features but I’m not overwhelmed by them, in fact, I’m not even whelmed. They’re very similar to stuff I already get with Firefox and Safari. Yes, IE 8 is now less befuddled with crud than before and more able to support the advanced scripting web services like to do these days, but that’s something I’d expect of any modern girl.

We went through a lot together, IE8 and I. I know it hurt both of us, not just me. But it takes a long time for those scars to heal. It takes a lot of upside for me to give her a second chance. I can’t see that upside in her right now.

And I’m a Mac guy now. Is there an IE8 for Mac guys? Ah, no. In fact, there isn’t even that terrible IE 5.x for Mac users anymore.

Sorry IE, but you’re the unfaithful ex-girfriend, and I’m in a better place now.

When I first started as a web producer, everybody I knew worked with only Netscape Navigator and IE in mind and they did it only from PCs. Now, in my consulting gig at Pollenizer.com Our team are nearly all Mac-based and we work mainly in Firefox and Safari (when we’re not testing for browser-compatibility). Times have changed for me. How have they changed for you?

iPhoto ’09 face recognition: when tech and magic blur

// January 29th, 2009 // 0 Comments // software

Even I — hard-nosed, sceptical war-of-information-technology veteran that I am — still get excited about new technology sometimes. Sometimes, the application of a new technology to my everyday life is so good that it seems like science fiction or like magic.

Face recognition technology is not that new — it’s been around in various shapes and forms for decades — but the processing power and memory available in a personal computer in recent years has allowed face recognition to filter in from the mainframes in the Pentagon to the Mac on your desk.

Riya - Visual Search

A couple of years ago I got quite excited by the work Tara Hunt was doing for Riya.com, which originally used recognition algorithms to build collections of people and words in a big aggregated database of photos. Since then Riya’s switched to recognition-powered shopping search, which I find less cool (but I guess it’s more likely to pay the bills). And there’s more… (more…)

iPhone apps that help me mock Blackberry users

// November 17th, 2008 // 0 Comments // Mobile, Reviews, software

 

Me at WebJam, fiddling with my iPhone when I should be paying attention

Me at WebJam, fiddling with my iPhone when I should be paying attention

So far I haven’t written much about iPhone apps, considering they’ve changed my life, and all. They help me get more productive, stay organised, record thoughts, check directions, split bills, mock Blackberry users and fill in the many interstitial moments of nothingness in my day that I should really spend focusing on remaining in the present, observing my ahamkara… rather than fiddling with my iPhone. Ah well.  

Today all that changes (iPhone apps continue to change my life, but today I write about some of them.)

I’m promped to get recommending because Kate over at The Zeitgeists has a good short list of iPhone apps she finds helpful and fun, but like many Web 2.0 dreamers, she has an aversion to paying for things, even good things. So while she’s got some good apps on her list, she’s really missing some of the cream of the crop.

So, after the click, here’s some iPhone app recommendations from me: (more…)

iPhone App-onomics and prospecting for gold

// September 4th, 2008 // 0 Comments // software, Startup, strategy

Thirty minutes after installing 2.01 on my iPhone 2G I had purchased and downloaded 21 new iPhone apps. The whole experience – from finding to buying to downloading and installing – was so quick and easy that my credit card barely warmed up as the money drained away. I had to force myself to stop before I blew it. It was clear there was going to be quite a market for iPhone apps.

iTunes.jpg

Later, I was talking to some friends who had a mind to start an iPhone App development business – would I like to be a part of it? Well, yes! Though the volatility of any new market can be a challenging place to start a business.

Weren’t they worried about planning for their business before the economics of iPhone apps was really clear? Beyond the obvious risk of not yet knowing how long it takes to build apps, how do you know what to charge and what your revenues are going to be? What the hot categories will be? How best to market your apps?

Their response was the right one: we don’t know, but the opportunities are as big as the risks – if we happen across a successful formula we could have a great business. I think that’s a great attitude and I hope to tell you more about this new Aussie iPhone App developer when the time is right.

Meantime, the volatility of a virgin App economy (“apponomy”?) trying to establish itself is becoming clear. Average prices for apps started way up, and now developers are concerned that prices for some apps have been cut in half, others have gone from paid to free. I think Marco Arment, the lead developer at Tumblr and developer of the iPhone App Instapaper, has it right when he predicts that app pricing should turn out to be fairly inelastic – that it shouldn’t matter whether you’re charging $2 or $10, the challenge is in getting someone to pay at all.

The problem with inelastic pricing is that it comes with significant momentum, both up and down. If consumers come to an Appstore and the average price for apps is $0.00, that makes it very difficult to charge even $2.00. If Apple had a problem with apponomics and decided to institute, say, a compulsory $2.00 charge for apps, that would set the expectation that apps are not free, and consumers would then be more likely to pay $5-$10 because of the perception that “apps are not free.”

The challenge for Marco and other developers trying to make a living doing this is: for most app developers, this is not a living, it is not even a main focus of work. Never mind the hobbyist developers doing it for fun, it’s the big businesses using Appstore as a marketing vehicle for their main desktop software that can really hurt your business. They don’t need iPhone customers, but they do need their desktop customers to have access to their software on their iPhone – those are two different things. A big software company that doesn’t really care about iPhone app revenues can really hurt your business if they’re in the same space.

Marco also talks about whether or not to make the iPhone version of Instapaper his main business and not developing any subsequent apps. His first app has been very successful: is he best to build on that success by developing more apps, or by improving the app he’s already built? Many would say to keep one foot in each camp, but Marco calls it right when he makes his decision: you double the complexity of your business and how it is affected by the volatility in the apponomy if you keep a foot in each camp.

The apponomy will settle down as it grows, though Apple may need to assist it in doing so – using the same email marketing it uses to promote music that will be popular on iTunes Store, featuring app developers on Apple.com and by supporting good developers with pricing breaks, free training and access to advice from the App platform development team. Whatever actions Apple takes, it needs to be fast, but subtle. Lots of small, incremental changes please – if they wear their hobnail boots as Apple sometimes does, it will only start the apponomy oscillating more wildly.

Meanwhile, this is a gold rush. Is there really gold in them thar hills, or is it just iron pyrite? There’s only so much you can learn from the greenhorns running out of the supply store with shovels and wheelbarrows. Sooner or later you have to buy your own shovel and go see for yourself… Marco, where’s the store?…